Privacy Policy
This Privacy Policy explains how XFITNESS (“we,” “us,” or “our”) collects, uses, and protects your personal data when you use our website and services.
1. What Information We Collect
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Personal Information: Name, email address, phone number, address, date of birth, and health declarations (for fitness screening).
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Payment Information: Billing details and payment card information (processed securely via third-party providers).
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Technical Data: IP address, browser type, device information, and website usage through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
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Process bookings and payments
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Deliver fitness coaching and programs
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Provide customer support
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Send updates and marketing communications (with your consent)
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Ensure participant safety and legal compliance
3. Marketing Communications
With your permission, we may send promotional emails about new services, offers, and events. You can unsubscribe at any time via the link in our emails or by contacting us directly.
4. Cookies and Tracking
Our website uses cookies to enhance your experience and monitor site performance. You can control or disable cookies through your browser settings.
5. Sharing Your Information
We do not sell or rent your data. We may share it with trusted third-party services (like payment processors or email platforms) solely for business operations.
6. Data Retention
We keep your personal data only as long as necessary for legal or operational reasons. For example, fitness screening forms may be retained for 12 months of inactivity and then securely deleted.
7. Your Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request corrections or deletion
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Object to how your data is used
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Withdraw consent at any time
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File a complaint with the Information Commissioner’s Office (ICO)
8. Security
We use secure systems and encryption to protect your personal data. Only authorized staff or contractors have access to this information.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from minors without parental consent.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the revised effective date.
11. Contact Us
If you have questions or requests regarding your data, contact us at:
Email: info@xfitness.co.uk